How can we help?
Write to us and we will get back to you.
Email is not watched around the clock. If you are in crisis, see safety and crisis resources or call your local emergency number.
Common questions
How do I cancel my subscription?
Subscriptions are billed by the App Store or Google Play, so they are cancelled there: on iPhone in Settings → your name → Subscriptions, on Android in the Google Play app → your profile → Payments & subscriptions. Deleting your Iris account does not cancel a subscription.
How do I restore a purchase?
Open the subscription screen in Iris and tap Restore, signed in with the same Apple or Google account you bought it with.
How do I delete my account?
In the app, open Settings → Delete account. Everything in your account is removed. See the account deletion page for other ways and what is kept.
Iris said something wrong or hurtful. What do I do?
Iris is an AI and can make mistakes. Long-press the reply and choose Report, or write to us. Reports help us make Iris better.